Fremantle Case Study

Founded in 2001, Fremantle is Europe’s largest TV, radio and production company.

They’re responsible for some of UK television’s biggest hits, from Britain’s Got Talent and The X Factor to Grand Designs and Ice Road Truckers.

Pi Digital is proud to work with Fremantle, providing ongoing support having successfully managed their move from a legacy system to Microsoft Dynamics 365.

The Challenge

 

To stay ahead of the game in the complex and competitive world of Programme Acquisitions, Fremantle needed to revamp their existing processes and tech: an Oracle system known as the Fremantle Internal Resources Extranet, or FIRE for short.

An initial review revealed that FIRE had some user experience issues and other limitations that meant it wasn’t being used to its full potential in the processes it was designed to support.

Because FIRE wasn’t able to provide the real-time information, security model and reporting Fremantle required, staff were having to rely on multiple offline spreadsheets, resulting in fragmented processes and extensive duplication. We stepped in to help make those processes more efficient by migrating Fremantle over to an entirely new system.

The Solution

 

Having conducted a thorough assessment of the ways in which FIRE was being used in existing processes, we gave Fremantle three technology options that would meet their needs. Microsoft Dynamics 365 was chosen as the best way forward, thanks in part to its out of the box mobile accessibility – a key feature for staff attending important industry events.

Working with stakeholders across the business, we built and deployed an end-to-end solution known as Phoenix and then migrated all content from FIRE to the new system. As part of the change management we also designed and implemented new business processes to ensure their transformation was future proof.

To ensure the new processes and technology were successfully adopted, we then delivered specialist training to all staff, and we continue to provide ongoing support, recommendations and optimisation.

Step-by-step: Dynamics 365 implementation

 

  1. Gather requirements and design processes for international programme acquisition and distribution.
  2. Conduct options analysis for replacement technology choices
  3. Customise and roll out Microsoft Dynamics for desktop and mobile
  4. Migrate content from a legacy platform
  5. Manage the governance and change process to support the new technology 

Rolling out Microsoft Teams, OneDrive and SharePoint

 

  • Rolled out Microsoft Teams to Fremantle’s entire global workforce, across 31 offices
  • Designed and implemented the governance and change model
  • Managed adoption and provided training, materials and communications
  • Provide ongoing support

The Impact

 

The successful move to Microsoft Dynamics 365 has brought Fremantle’s processes up to date, streamlining previously time-consuming tasks and enabling staff to do everything efficiently on one system. Not only that, but we’ve implemented a robust new governance model that’s better equipped to handle future change. We continue to provide support for Phoenix, as well as working with Fremantle to deliver further improvements when the need arises.

Rolling out Microsoft Teams, OneDrive and SharePoint

 

  • Rolled out Microsoft Teams to Fremantle’s entire global workforce, across 31 offices
  • Designed and implemented the governance and change model
  • Managed adoption and provided training, materials and communications
  • Provide ongoing support

The Impact

 

The successful move to Microsoft Dynamics 365 has brought Fremantle’s processes up to date, streamlining previously time-consuming tasks and enabling staff to do everything efficiently on one system. Not only that, but we’ve implemented a robust new governance model that’s better equipped to handle future change. We continue to provide support for Phoenix, as well as working with Fremantle to deliver further improvements when the need arises.

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