Increasing productivity and efficiency across a global workforce
The Royal Bank of Scotland were able to gain significant operational savings and ensure consistent communications through our bespoke global solution.
By consolidating and streamlining the RBS intranet platforms, our future-proofed system connects the 100,000-strong workforce worldwide – allowing all teams to work more productively and collaborate with each other.
How we helped RBS achieve
The Landscape of RBS
The Royal Bank of Scotland Group is a world-renowned banking and insurance company based in Edinburgh. Founded over 50 years ago, RBS has become a British institution – with roots spread across the globe.
RBS is a large and diverse organisation, featuring subsidiaries that include NatWest, Ulster Bank, and Coutts. All in all, the RBS group sees an annual revenue of more than £13 billion and has over 100,000 employees in total worldwide.
Even organisations as well-known and recognised for their strong financial foundations as RBS can still experience tech headaches and a need to rethink their digital strategies, systems and processes.
The challenge facing RBS
When an organisation has such a large workforce spread all across the globe, it can be difficult ensuring everyone is connected and communicating in a consistent manner.
After several restructures, RBS was left with 14 different intranets – creating a complex and disjointed workflow throughout the organisation. These systems were flooded with out-of-date or irrelevant content, making it time-consuming for staff to find the information they needed and work as productively as possible.
RBS were in desperate need of a digital overhaul. Each of their existing intranets used different platforms, with varied technical capabilities, functionality, and information architecture (IA).
The question was, how could we provide a streamlined global solution that brings together multiple needs, locations, and ways of working – and is also adaptable for the future?
Our solution for RBS
To help connect all the wide-ranging RBS teams, we needed to create a global information architecture that would work across all browsers and devices – while also taking into consideration all the different teams’ needs and requirements.
How did we do this? Using a strategic approach – built on employee insight – we provided RBS with a single tailored intranet that had the technical capabilities to meet their diverse needs now – and in the future.
Using SharePoint, our dedicated project team worked in-house at RBS alongside the HR, IT, and communications teams to become fully immersed and understand RBS’ needs, challenges, and goals. From here we were able to create a solution that consolidated 5 different brand intranets into a single and simple-to-use global bank intranet.
To meet the diverse and far-reaching needs of RBS, we built an intranet that encompassed several key elements:
The impact for
Through the new global intranet, RBS were able to make significant savings when it comes to operations as they no longer had to support and provide resources for multiple platforms. Aside from the financial benefits, RBS also experienced more consistency to their communications, as all their teams – in all locations – can now connect, collaborate and source information in a singular, uniform way.
These streamlined systems have allowed for more efficient working that has improved productivity across the entire organisation.
How this helps RBS
in the future
Though the RBS intranet has gone live, our support continues on. Our in-house team are still working closely with RBS to improve the intranet further to guarantee its long-term success.
As we close down the legacy sites, we also are ensuring all the new technology is robust enough to support critical updates as we develop the site further. This allows for the solution to be future-proof; as RBS’ needs and technological landscape continue to evolve, this new intranet system will be able to handle whatever the future has in store.