Case study: Royal Bank of Scotland

Increasing productivity and efficiency across a global workforce
We worked with the Royal Bank of Scotland to consolidate and streamline their intranet platforms to create a future-proofed intranet solution that could connect the 100,000-strong workforce worldwide, allowing all teams to work more productively and collaborate with each other. Through this, RBS were able to gain significant operational savings and ensure consistent communications through a banking digital transformation that delivered a bespoke global intranet solution.

Key Outcomes:
The challenge
The Royal Bank of Scotland Group is a world-renowned banking and insurance company with roots spread across the globe. The RBS is a large and diverse organisation, featuring subsidiaries that include NatWest, Ulster Bank, and Coutts. The RBS group sees an annual revenue of more than £13 billion and has over 100,000 employees in total worldwide.
A banking digital transformation can be complex, and even organisations as well-known and recognised for their strong financial foundations as RBS can still experience technical headaches and require a rethinking of their digital strategies, systems and processes.
When an organisation has such a large workforce spread all across the globe, it can be difficult ensuring everyone is connected and communicating in a consistent manner, which is why a careful approach to any digital transformation is necessary.
After several restructures, RBS was left with 14 different intranets – creating a complex and disjointed workflow throughout the organisation. These systems were flooded with out-of-date or irrelevant content, making it time-consuming for staff to find the information they needed and work as productively as possible.
Our solution for RBS
To help connect all the wide-ranging RBS teams, we needed to create a global information architecture that would work across all browsers and devices – while also taking into consideration all the different team’s needs and requirements, involving:
Using SharePoint, our dedicated project team worked in-house at RBS alongside the HR, IT, and communications teams to become fully immersed and understand RBS’ needs, challenges, and goals.
Features of the Solution
To meet the diverse and far-reaching needs of RBS, we built an intranet solution that encompassed several key elements:
To complement the new intranet, this digital transformatin also included a number of bespoke applications to enrich the internal RBS environment, such as a Custom comments feature, HR Learning Academy applications, and Employee Award Nomination applications.
How this helped RBS
Through this banking digital transformation, RBS saw a wide range of benefits:
Though the RBS intranet has gone live, our support continues on. Our in-house team is still working closely with RBS to improve the intranet further to guarantee its long-term success.
As we close down the legacy sites, we also are ensuring all the new technology is robust enough to support critical updates as we develop the site further. This allows for the solution to be future-proof; as RBS’ needs and technological landscape continue to evolve, this new intranet system will be able to handle whatever the future has in store.
If you’re looking for help with your banking digital transformation, our team of specialists are here to help you get started. Get in touch with us today.
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