Shared Mailbox Automation

Automating the Creation and Management of Shared Mailboxes with Approval Workflows

IT Software Catalogue

Challenge

Creating and updating shared mailboxes is a manual process handled through unstructured IT support tickets, causing delays, additional cost, and inconsistent configuration across the organisation.

Solution

Two branded request forms allow users to create new shared mailboxes or update existing ones. A single approval step routes to the mailbox owner, and the automation handles creation, permissions assignment, and user management.

Key Benefits

  • Replaces manual IT requests with a self-service system
  • Supports mailbox creation and permission updates
  • Ensures consistent governance through owner-based approval workflows and security checks
  • Full audit logging for compliance

Extensibility

Integration opportunities with:

  • Helpdesk and ticketing platforms
  • User provisioning workflows
  • Compliance and governance dashboards

Next Steps…

Start your journey by requesting an online demo, and download our latest Products Catalogue (PDF) to see the complete range of prebuilt solutions from Pi Digital.

Request a Demo Download Our Catalogue

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