Support
We’re on-hand for all your support needs
Understanding all that your new technology has to offer takes time and deep expertise. This may not always be something your internal IT teams have the resources or knowledge to offer – if you even have an internal IT team at all.
Putting a new solution in place isn’t the end of your journey. From troubleshooting, to new upgrades, to additional features being released – this is a living and breathing system that will help you keep moving into the future.
But there’s no need to worry, we’re here to support you in the long-term and want to make sure you have all you need to successfully work within your new solution. We can be a point of contact for support for all your teams – and can offer support at all different levels, depending what you need. We can also guide your users to get the most out of your system and be ready to use any new relevant functionality that is introduced.
What your support can cover:
- We work with you to understand your different departments, how they work, and what level of support you need
- We set-up your points of contact here at Pi Digital for the different levels of support, and ensure you have the information on how our support specialists can be reached by any of your users for any queries or troubleshooting needs
- When there is a new release or upgrade - we will keep you updated and implement a plan for these that make sure your systems are kept up-to-date with any new release, without any disruption to your business
- Whenever new features are made available, we will provide information that can be shared about what these new features are, how they can help people work, and how to use them. We can also provide additional training on using these where necessary
- If you have your own internal IT team, we can provide additional support on managing your digital solution, freeing them up to focus their energy where it’s needed more
Everyone needs a helping hand at times. Having the right support in place means everyone in your business can confidently work within your digital ecosystem. You will also be future-proofed to move with the times – as your support is set-up to adapt and work with the solutions you have. New upgrades and functionality can be rolled-out to your existing system, rather than needing to introduce a whole new system every couple of years.
