Case study: NATS
Transforming internal operations to increase productivity and efficiency
Pi Digital worked with NATS to deliver a modern digital workplace solution that empowered staff to work more efficiently through improved workflows, easier access to crucial information they required, and a seamless way of working.
Key Outcomes:
The challenge
NATS is the largest provider of UK air navigation services, handling 2.5 million flights and 250 million passengers in and out of the UK each year to keep the airspace running smoothly and safely.
However, NATS’ internal systems were outdated and cumbersome, causing numerous issues for staff and limiting their ability to perform day-to-day tasks productively. The intranet was built on an old SharePoint system, and staff were using outdated Windows and Microsoft software. Search functionality didn’t work properly, pages were not mobile-responsive, content was duplicated, load times were slow, and staff were frequently locked out of files if colleagues were using them. Additionally, the operating system was not adaptable to the cloud.
This technology was incompatible with the demands of modern work. NATS required a digital transformation to deliver a streamlined, efficient digital workplace solution that not only met their current needs but was also future-proofed for continued advancements.
Our solution for NATS
NATS were looking for an intuitive digital workplace solution that would:
We worked closely with NATS to understand the full extent of their current challenges and explore what their teams needed from a system.
Our specialist team collaborated with stakeholders across the organisation to develop a digital workplace solution that would deliver in all the right areas. From here we developed and implemented a full strategy (including training plans and materials) to help users understand what they’d be getting from their new digital workplace.
The new digital workplace solution:
Where NATS’ teams had previously experienced disjointed ways of working, inconsistent communication, and an inability to find the right information at the right time, they’re now able to put their time to better use through a complete digital overhaul.
How this helped NATS
Teams across the entire organisation can spend less time sifting through slow systems or irrelevant content, and can instead complete tasks quicker, easily collaborate, and work far more productively on a day-to-day basis.
Key benefits included:
Fully embracing a digital transformation, NATS has seen staff adapt to the new ways of working – with high rates of employee adoption for Windows 10, Microsoft 365, alongside the new Power Apps and Unily system.
Our support for NATS is on-going as we continue to guide them into the future and offer expertise in all digital areas – ranging from web part migration to modern hub sites. As technology continues to evolve, NATS can feel confident their new systems are able to handle any upcoming demands of the modern workplace and will be adaptable for whatever challenges may lie ahead.
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